Support

Common questions

How do I move my data to a new phone?

On the old phone: Settings → Your Data → Export my data, and save the file somewhere you can reach from the new phone, such as iCloud Drive or Google Drive. On the new phone: Settings → Your Data → Import data, and pick that file. Your plans, workouts, goals and history come back exactly as they were. Your phone's own backup usually brings the data across too, but the export is the sure way.

How do I delete my data?

Settings → Your Data → Delete all my data removes everything the app stores on your phone and returns it to a fresh install. If you have used Personal coaching, Settings → Your Data → Your data on our server → Delete my data on our server removes the usage records our server keeps. If you can't use the app, email us with your installation ID (shown on that same screen) and we will delete them for you.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → your profile → Payments and subscriptions → Subscriptions. Deleting the app does not cancel a subscription. You keep access until the end of the period you've paid for.

I bought premium but the app says I'm on the free plan.

Open the subscription screen and tap Restore purchases. Make sure the phone is signed in to the same App Store or Google Play account you bought with.

How do I get a refund?

Refunds are handled by the store you bought from: reportaproblem.apple.com for the App Store, or your order history in Google Play. If something in the app isn't working, email us first and we'll help.

What does Personal coaching send, and how do I turn it off?

It sends numbers from your training (sets, reps, weights, exercise names) so that Ashaan's messages can be written for you. Never your name, bodyweight, height or date of birth. It is off until you turn it on, and you can turn it off any time in Settings → Account → Personal coaching. The privacy policy has the full details.

Is AANA medical advice?

No. AANA's suggestions are worked out from the numbers you log. They don't know about your health, injuries or history. Speak to a doctor or qualified professional before starting or changing a training programme.